Our know-how and infrastructure, together with a network of long-standing relationships within the industry, help us ensure that each trip is implemented to the best achievable standards. From the time of your departure to your return, our management will be there as backup, to follow up any queries and offer any necessary assistance and make sure all is well.
The satisfaction of our clients is the key and we make sure our management meets with each guest, to resolve any concerns and gain valuable feedback. Thus, our new ways of doing business help us to continually improve our service, as new lessons are learned and implemented.
Our staff are some of the most highly qualified and experienced in the industry. We reward better than our competitors. Each member has had a broad-based training, which allows the performance of multiple roles and has improved all round understanding. A depth of experience is especially important in developing an open-minded attitude towards many different nationalities and when handling difficult situations and emergencies.
All our vehicles are under ten years old and they are given a general mechanical checkup between each tour, conform to emission standards and are put through a thorough annual fitness test to qualify for comprehensive insurance. Our guides and drivers are experienced and are personally responsible for the cleanliness and maintenance of their vehicles. In the extremely rare event of a breakdown, there is always a backup plan in place.